RETAIL FACTORY OUTLET
Poppy’s sells their full range of delicious chocolates direct to the public and you can watch them being made through the viewing room and you can also watch them being packaged through the retail window. On arrival at Poppy’s, not only will you feel instantly happy from the smell of chocolate, you will be indulged with a small sample to tickle your tastebuds.
There is a huge range of over 200 products to choose from. Poppy’s Chocolate has the largest range of chocolate novelties in Australia and chocolates to entice even those that proclaim they are not chocolate fans (yes, there are 1 or 2 in the world).
Open Mon-Fri 8.30am-4.30pm and Sat 9am-1pm. Closed public holidays.
When can I watch the chocolatiers?
The chocolatiers are at work Monday to Friday and you can watch them make chocolates during these days. To have the best chance of seeing them making chocolates, the best times to visit are between 9 and 3.30.
Bear in mind that Poppy’s is a real working chocolate factory (not just a retail showpiece) and whilst the chocolatiers are making chocolates everyday, sometimes the chocolatiers may not actually be making chocolates when you visit, although they do their best to make sure you see something.
Do I need to book to just come and look?
Absolutely not. You do not need to book to come and have a look unless you have a group of 10 or more. In this case, Poppy’s prefer you to book just to ensure the best service Poppy’s can provide. If you do have 10 or more, you may like to consider a Choc’n’Chat tour. Please see the Tours information below for groups.
A tour of or visit to the Logan area is not complete without a visit to Poppy’s Chocolate.
A visit to Poppy’s Chocolate is guaranteed to delight all of your senses from the moment you walk in the door and smell the chocolate.
Due to customer suggestions and popular demand, Poppy’s created the “Choc & Chat Tour”. We are sure it will tick all the boxes for your sweetest day out.
- Poppy’s team will greet you with gourmet samples on arrival.
- The air conditioned viewing room allows a rare glimpse into the world of chocolate making.
- Poppy’s expert chocolatiers will explain the steps involved in creating our delicacies.
- You will be enlightened all about how chocolate is made, where it comes from and the difference between quality chocolate and cheap chocolates.
- Any burning questions about chocolate will be answered while you watch the chocolatiers handcrafting individual chocolates and truffles.
- A gorgeous goodie bag containing 5 chocolates is included to take home… if you can wait that long! (RRP $9.00) That is more than the price of the tour itself.
- Take advantage of up to 50% off RRP in Poppy’s Chocolate factory direct store.
Due to Health and Safety rules, we are unable to take groups physically through the factory but you will be able to see almost the entire factory and operations through the viewing room and the shop.
Tour price – $9.00 per person
Tour times – 11am & 2pm Mon – Thurs
Minimum 10 people
Chat takes approximately 15-20 minutes so allow about 45 minutes for your group in total (depending on the group size). Groups of 40-50 are split into 2 groups of 25.
Bookings are Essential
You are also welcome to just come for a store visit and not the Choc’n’Chat. There is no charge for visiting Poppy’s. Please still book ahead for a store visit also as it enables the team to have staff available for your group and samples ready to provide to your group. Even if your bus makes a spur of the moment decision to visit Poppy’s, please make a quick phone call so that the team can provide the best quality service they are known for.
How far in advance can I book our tour?
Bookings can be taken up to 12 months in advance. Please book using download the Booking Form via the button above.
Where do we park our vehicle?
There is dedicated car parking spaces that comfortably contain mini buses out the front. For groups arriving by coach, please indicate this on your booking form as there is a side access gate that can be opened for large coach parking.
Some of our group have mobility issues or are in wheelchairs. Do you have stairs, and is there a long walk from the car park?
There are no stairs at Poppy’s Chocolate. There is a small lip at the base of the sliding door entry. The car parking spaces are located on level concrete approx. 10 metres from the front door. Coach parking is on concrete approx. 20 metres from the front door. There is a slight upward slope towards the store from coach parking. Visits are welcome from your risk assessment team.
Do you have toilet facilities?
There are no public toilets available at Poppy’s Chocolate. Poppy’s can accommodate an emergency toilet stop for one person but not an entire busload of people needing to use the bathroom as the toilets are located at the rear of the factory and shoppers are not to be taken through the factory due to Health and Safety rules.
Do you have a café where we can have something to eat?
No, but the team do know of some fabulous cafes in the area, please ask us for further information.
Do you have EFTPOS facilities in your store?
Poppy’s accepts cash and credit/debit cards. Sorry, no cheques, Amex or Diners Club.
How do we pay for the tour?
Payment must be paid in one full payment made on behalf of the entire group – please don’t ask the team to collect individual payments from each guest.
What if we don’t have time for the tour? Can we just come and visit your store?
Yes, the factory outlet and the viewing room are open Mon – Fri, 8.30am to 4.30pm.
Groups must still book and advise us of their approx. arrival time. Please see the booking form.
Can we go into the factory to look around?
No, Workplace Health and Safety laws don’t allow you to enter the factory floor.