SALE TERMS AND CONDITIONS

Sale Terms & Conditions

Last updated: 13 November 2025

These Terms & Conditions apply to all sale promotions run by Poppy’s Chocolate. By placing an order during a sale period, you agree to the following conditions:

1. Shipping & Delivery

Please allow up 2-3 weeks for shipping during sale periods due to high order volumes. We will be endeavouring to get orders sent as quickly as possible.
If your order is urgent, please contact us. We’ll do our best to assist, but during sale periods fast-tracking may not be possible.
Future delivery dates are not available during sale periods.
As this delay has been clearly stated, orders cannot be cancelled or refunded due to shipping delays.

2. Free Gift Offer

Free gift applies only to orders over $199 (after discount).
The free gift is limited to one per person. Multiple or split orders made to obtain additional gifts will not qualify for extra gifts.
Free gifts are strictly limited and allocated on a first-in, first-served basis. When they run out, no further stock will be available.
To qualify, orders must be placed online (including for local pickup). Orders not placed online will not receive a free gift.
The free gift is based on a single order totalling over $199 at the time of first checkout. Additional or later orders cannot be combined to reach the threshold.
Acceptance of post-checkout offers or additional orders that take you over $199 will not qualify for a free gift.

3. Free Shipping

Free shipping applies to orders over $149 (after discount), within Australia.
Standard shipping fees apply for all other orders.

4. Discounts

The promotion discount is already applied online; no additional discount codes will be accepted.
No discount stacking applies (one offer per order).
Discounts are valid only during the promotional period and cannot be applied retrospectively.
Poppy's Magic Points will not be able to be redeemed on any offers during the sale.

5. Order Changes & Cancellations

Once an order is placed, it cannot be changed, added to, or combined with another order.
We are unable to cancel or refund orders once they have been placed during a sale period, except as required under Australian Consumer Law.
Addresses entered incorrectly at checkout are the responsibility of the customer. Please double-check your shipping details before completing your order. Any redirection or redelivery will incur additional shipping charges.
We cannot apply missed discounts, gifts, or promotions to an order after checkout.
Requests to add notes, customise items, or swap flavours/products after checkout will not be possible during sale periods.

6. Product Availability

Build-a-Box and Gourmet Chocolates are unavailable online during the sale period due to time constraints.
All other products are available while stocks last.
Some items may sell out quickly, and we reserve the right to remove them from the website without notice once sold out.

7. Refunds & Exchanges

No refunds will be provided on sale items, except as required under Australian Consumer Law.
Please review your order carefully before checkout.

8. Contact

Questions or urgent requests? Please contact us and our team will help as best we can.

By checking out during a sale period, you acknowledge and accept these terms.